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PC World have established themselves as one of the UK’s largest technology retailers. Founded in 1991, the PC specialist retailer became part of Dixons Retail plc in 1993. Since beginning with only four PC World stores, expansion had taken store count to 163 by 2006.
By 2009, PC World began opening their first batch of 2-in-1 megastores with Currys, also part of the Dixons Retail plc. The Dixons Retail group is one of Europe’s leading specialist electrical and services companies. With some of the UK and Europe’s biggest technology retailers under their ownership, they employ over 30,000 people in 10 countries, reportedly serving more than 100 million customers every year. They’ve developed a huge online and physical presence with over 900 Dixons Group stores.
Today, PC World stores offer a range of consumer-oriented PCs, laptops, peripherals and the latest home entertainment products. Their repairs and advice service, the ‘KnowHow desk’ allows customers a direct line for tech support and quick fixes regarding all their computer and product problems. The ‘Component Centre’ has all the bells and whistles computer enthusiasts come to expect when needing a specific part for their custom computer builds and upgrades.
Returns and refunds
PC world allow you to return products brought in store to the store within 21 days of purchase providing they are in their original packaging and it is undamaged and unopened. No items will be accepted if they are opened or if some form of proof of purchase is shown.
However in regards to items that have be ordered online they can be returned open so long as it is within 14 days and come with all of the packaging.
Faulty products can be returned within the normal returned limits and a full refund or exchange will be given. If a fault arises after the 21 day period then you item is usually protected for up to a year under warranty but be sure to check individual policies.
If the product arrives to you in a damaged condition then you must return it to store or alert customer services within 48 hours in order to be sent a replacement.
Opening Hours and Contact Information
You can contact PC World’s customer services via telephone on: 0344 561 1234
Lines are open Monday to Friday 8am – 8pm,
Saturday 8am – 6pm; and
Sunday 9am – 6pm
You can find your local store and the appropriate opening times via their store locator here: http://www.pcworld.co.uk/gbuk/s/find-a-store.html
Company Registration Information
PC World’s company registration number is: 504877
Head Office Address
DSG Retail Ltd
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